Contact Transport For London (TFL) by calling their customer service telephone number 0343 222 1234 so that you can discuss the cost of a seasonal London underground ticket or ask how to top up your oyster card.


About TFL

Transport for London is responsible for the public transport services in Greater London, including the capital’s road services, rail network and underground “tube” train lines. TFL also maintains London’s Overground routes and Docklands Light Railway service meaning that both residents and visitors to the UK capital will likely rely on at least one TFL service during their daily commute.


TFL Customer Services – 0343 222 1234

Call the TFL customer service helpline on their London rate contact number 0343 222 1234 to enquire how to apply for an oyster card over the phone. Alternatively, callers can discuss the cost of a travel card if they wish to purchase a daily or weekly rail ticket for use across certain London zones. In particular, callers may wish to ask about the price difference for a Zone 1-2 and a 1-4 seasonal travel pass. Alternatively, if you own an unregistered oyster card then you may wish to ask a customer service advisor how to register it so that you can protect any existing credit to a replacement photocard if your original has been lost or stolen.

You can should also phone the Transport for London customer service team for assistance with the company’s online route planner or to ask for over the phone directions as you plan a journey across London using both rail and bus journeys. You can get in touch TFL if you require technical support when using the TFL app as they can assist callers who would like to download a tube map to their mobile or pay for a bus journey ‘touching in’ with their phone or contactless payment card.


Complaints – 0343 222 1234

Phone TFL on their main complaints contact number 0343 222 1234 to register a formal grievance following a negative experience on the London underground service. For instance, if your journey has been delayed or if you are unhappy with the conduct of a Transport for London member of staff then you should get in touch on this number. Callers can also ask how to claim for a ticket refund if a late or cancelled rail journey has caused inconvenience during their London commute.


Call Costs and Contact Hours

The Transport for London helpline uses a geographic rate number meaning that all calls are charged the same standard per-minute rate as any local call made from a UK landline or mobile. However savvy callers can contact the TFL customer services team for free if they are using up any inclusive free minutes that have been offered by your network provider. The TFL customer services helpline is available to be contacted 7 days a week as it operates the opening hours of 8am-8pm Monday to Sunday.


Useful TFL Contact Numbers – at a glance

TFL Department UK Contact Number Opening Hours
TFL Customer Services and Oyster Card Helpline 0343 222 1234 8am-8pm Monday to Sunday
Congestion Charge Queries 0343 222 2222 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Taxis & Minicabs 0343 222 4000 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Dial-a-Ride Customer Service, Book by Phone 0343 222 7777 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Trams Lost Property Helpline 0208 681 8300 8am to 10pm Monday to Friday, 9am to 3pm Saturday


Elevate your Complaints

The Local Government Ombudsman provides a free service for complaints regarding Transport for London meaning that they can investigate complaints about your journey through the capital or with your congestion charge payment when you to the following postal address: The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH, United Kingdom.